The following case studies examine current trends in lawyer business development, technology, and coaching. They provide best practices for maximizing the effectiveness of technology rollouts at your firm, increasing lawyer engagement through coaching and accountability, and measuring/improving the ROI of your business development initiatives.

Practice Pipeline is simple and user-friendly, which contributes to its high adoption rate of 75%. In contrast, most firms with CRM only see a 5% adoption rate among their lawyers. Read the case studies to learn how Practice Pipeline can help you generate high BD engagement and ROI at your firm.

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CRM vs. Pipeline Management: A Case Study

According to Altman Weil's 'Law Firms in Transition 2017' survey, 71% of firms are investing more in BD, but only 30% achieve their desired improvement. This case study examines the reported ROI of law firm CRM compared with Practice Pipeline. You will learn:

  • The reasons behind low adoption rates of CRM within law firms
  • Pipeline management: a results-driven approach to business development
  • How law firms have generated up to 11,500% ROI with pipeline management
  • How targeted business development leads to better ROI
  • How Practice Pipeline generates new business and ROI for law firms

Authored by Olivia Watson

Motivating Lawyers to Engage: A Case Study on Business Development Technology

Marketing departments are being challenged to come up with creative ways to shift lawyer mindsets, given the increasingly competitive legal landscape and the change-resistant culture that prevails at most firms. Goulston & Storrs rose to this challenge by incorporating Practice Pipeline into its business development efforts to form a robust training program. The initial pilot was a 2016 finalist in the LMA NE Your Honor Awards for Practice Development and Client-Based Programs. Katie Rutter, a Senior Advisor Ackert Inc., coached the lawyers during the pilot and conducted this case study on their results. Read the case study to learn:

  • How Practice Pipeline helped Goulston & Storrs generate a 20% increase in opportunities for cross-selling meetings
  • How the firm conducted a small pilot that generated significant ROI
  • 5 best practices for rolling out a successful business development technology initiative at your firm

Authored by Katie Rutter

The State of CRM at Law Firms: A Market-Wide Study

In the Fall of 2016, The Ackert Advisory conducted a second market-wide study on the utilization and ROI of CRM for law firms. The survey of 130 North American legal marketers examined the cultural challenges behind lawyer CRM use, measuring ROI, and the interplay between CRM and lawyer business development. This free white paper provides the latest market-wide data and best practices on:

  • The utilization rates of various CRM platforms
  • How to improve lawyer utilization rates and accountability
  • How to measure and improve the ROI of a BD technology initiative

Authored by David Ackert and Olivia Watson

Business Development Challenges in a Changing Market: A Market-Wide Study

In the Spring of 2016 we conducted a market-wide study examining law firm business development challenges in a changing market. Respondents were asked to describe the state of BD at their firms, including:

  • Their top BD challenges and how problematic they are
  • The effectiveness of their BD training programs
  • Their utilization of metrics in measuring BD success
  • The extent to which they hold their lawyers accountable to their BD goals

This white paper includes a detailed analysis of the survey findings as well as a list of best practices for firms wishing to employ effective BD programs, mitigate problematic BD challenges, and maximize the success of their BD initiatives.

Authored by David Ackert and Olivia Watson

The State of CRM at Law Firms: A Market-Wide Study

In the Spring of 2015 we conducted our first market-wide study that explored the utilization, user experience, and return on investment (ROI) of Client Relationship Management (CRM) software platforms. Over 3,000 law firms were asked to describe the state of CRM at their firms, including:

  • Prevailing CRM utilization rates in the marketplace
  • The extend to which firms can identify or measure ROI from their CRM
  • Reasons behind low utilization by lawyers

The case study include a detailed analysis of the survey findings as well as a list of best practices for firms wishing to choose an effective platform, promote high utilization among lawyers, and maximize the ROI of their technology initiatives.

Authored by David Ackert, Gabriel Byberg and Olivia Watson